Terms of Service

Effective Date: January 1, 2025

Welcome to FidunexBase. By accessing or using the FidunexBase platform at fidunexbase.com, you agree to these Terms of Service.

1. Services

FidunexBase provides a fiduciary data and compliance platform that offers subscription-based access to data analysis modules, compliance reporting features, and related tools.

2. Purchases

The following categories apply to purchases on the platform:

2.1 Services

Services include ongoing subscriptions, support plans, and custom configuration packages.

2.2 Informational Products

Informational products consist of digital guides, report templates, and training materials.

2.3 Physical Goods

Physical goods include printed manuals, branded merchandise, and hardware accessories.

3. Refund Policy

3.1 Services

Clients may request a refund within 14 days of the initial purchase if no substantial usage of core features has occurred. To initiate a refund, please submit a request via our support form. Approved refunds will be issued to the original payment method within 10 business days. Subscription time may, at the client’s request, be transferred to another authorized user within the same organization. One-time setup or configuration fees are non-refundable due to the dedicated resources allocated.

3.2 Informational Products

Digital products are eligible for a refund within 7 days of purchase provided the files have not been accessed or downloaded. Once access or download occurs, the sale is final and no refund will be granted.

3.3 Physical Goods

Physical goods may be returned within 30 days of delivery in unused, original condition. Return shipping costs are the responsibility of the purchaser unless the return is due to an error by FidunexBase. Refunds will be processed within 10 business days of receipt and inspection of returned items.

4. No-Refund Services

Certain bespoke consulting and premium implementation services require upfront preparation and resource allocation. Such services are non-refundable and are clearly identified during checkout. This policy ensures that custom work remains feasible and resources are effectively managed.

5. Contact Information

Address: 200 Bay Street, Toronto, ON M5J 2J5, Canada

Phone: +14167541570

Business ID: 950733245

For any questions regarding these terms or refund requests, please contact us.

6. Changes to Terms

FidunexBase reserves the right to modify these Terms of Service at any time. Changes will take effect immediately upon posting. Continued use of the platform after updates will constitute acceptance of the revised terms.